FAQ
Questions people askbefore they trust us.
Straight answers about who owns the accounts, what happens when you cancel, and how your videos get posted. Cannot find yours? Email us and a person will reply.
Accounts & ownership
Who owns what, and who can use it.
Who owns the accounts?
It depends on the option you choose. If you buy an account, it is yours: when you are ready, we hand over the login and take it off our rack. If you rent one, we own it and set it up just for you, and you have it to yourself for as long as you are subscribed. Either way, the videos you post are always yours.
Are these real accounts, or accounts bought from somewhere else?
We create every account ourselves. We set up the profile for your niche and warm it up with normal activity before your first post. We do not buy or resell accounts from other people.
Will anyone else use my account?
No. An account belongs to one customer, and we never share an account, or the phone it runs on, between customers.
Do I have to give you my TikTok or Instagram password?
No. You never hand over a password. We create and run the account, and you work from your dashboard.
Phones & security
The hardware behind every account.
Do the accounts really run on real phones?
Yes. Each account lives on its own iPhone in our rack, with its own SIM. We do not use emulators or browser bots.
Can I see the phone my account runs on?
Yes. Your dashboard shows which phone your account runs on and whether it is online. You can also open a live view to see the phone’s screen whenever you like.
Who can access my account and phone?
Only you, through your dashboard, and the small team that runs the rack. We only touch an account to set it up, keep it healthy and post what you uploaded.
Posting & content
What goes out, and how.
What can I post?
Your own videos. We only post what you upload, and everything has to follow our Acceptable Use Policy and the rules of the platform it is posted on.
Do you change my videos, titles or captions?
No. We post your video, title and description exactly as you sent them.
How does posting work?
You upload one video with its title and description. You see a Received confirmation straight away, and the phone then posts it natively, the way a person would. The dashboard takes one video at a time so every upload gets its own title and description.
Money, cancelling & bans
What happens when things change.
What happens after I cancel my membership?
You keep access until the end of the period you have paid for. After that, a rented account is taken off our rack, and an account you bought is handed over to you. Videos that are already posted stay where they are, and we delete your uploaded files within 30 days if you ask us to.
What if my account gets banned or limited?
We replace it at no extra cost. We cannot promise a platform will never act on an account, which is why replacement is included. The ban risk sits with us, not with you.
Can I cancel any time?
Yes. There is no long lock-in. You can cancel whenever you like and you will not be charged for the next period.
What does it cost?
We are finalising pricing now. Join the waitlist and you will see it before you decide anything. Joining is free.
Getting started
Where we are, and who we are.
Is Rackpost open yet?
Not yet. We are opening spots from the waitlist in batches.
Who is behind Rackpost?
Rackpost is built by a small team that makes apps. We created the rack to grow our own apps on TikTok, and now we are opening it up. You can read more on the About page.
How do I reach a real person?
Email hello@rackpost.app. It goes to the team that builds and runs Rackpost, not to a bot or a ticket queue.
Still have a question?
Email us at hello@rackpost.app. A person from the team will answer, usually within a day.