Acceptable Use Policy

01Your content

You are responsible for every video you upload to Rackpost, and you may only upload content you have the right to use. Do not upload:

• Content that infringes someone’s copyright, trademark or other rights, including music, footage or images you have no licence for.
• Content that uses a real person’s name, face or voice without their permission, or that makes it seem like they endorse something they do not.
• Fake reviews, invented testimonials, or anything made to look like it came from real, independent customers when it did not.
• Content that hides or removes an AI-content label or disclosure that a platform requires.

02Safety

We have zero tolerance for harmful content. We will end the account and report it to the authorities where the law requires. Do not upload content that:

• Sexualises, exploits or endangers children in any way.
• Shows or shares sexual content of a person without their consent, or is sexually explicit.
• Promotes or glorifies self-harm, suicide or eating disorders.
• Promotes terrorism or violent extremism, or threatens, harasses or incites violence against people or groups.
• Is hateful toward, or discriminates against, people because of who they are.

03Honesty

Rackpost is for real marketing, not for deceiving people. Do not use it to:

• Run scams, fraud, phishing or any scheme that tricks people out of money or information.
• Make false or misleading claims about a product, a service or a result, or spread disinformation about health, safety or elections.
• Promote illegal goods or services, or regulated products without meeting the rules that apply to them.
• Post paid or sponsored content without the disclosures required by law or by the platform.

04Platform rules

Your videos are posted on TikTok and Instagram, so their rules apply as well as ours. You agree to:

• Follow each platform’s terms of service, community guidelines and advertising policies.
• Not use Rackpost for spam: repetitive, unsolicited or off-topic posting meant to flood a platform.
• Not use it to buy or fake engagement, such as followers, likes or comments.
• Not ask us to post from an account that we have not set up for you.

05Accounts and phones

The accounts and phones we run for you are shared infrastructure that other customers rely on. Do not:

• Try to reach, log in to or tamper with a phone, SIM or account that is not yours.
• Share, resell or sublet a rented account, or use it for anyone other than the customer it was set up for.
• Try to change an account’s settings, or work around how we run it, outside the dashboard.
• Try to get around the limits, reviews or safeguards we put in place.

06Security and privacy

Keep Rackpost, and the people who use it, safe. Do not:

• Probe, scan, attack or overload Rackpost or anything connected to it.
• Collect, store or share people’s personal information without their permission or a legal basis.
• Upload malware, or files made to harm a system or a person.
• Reverse engineer or copy how our dashboard and automation work.

07Who can use Rackpost

To use Rackpost you must:

• Be 18 years old or over.
• Not be located in, or controlled by someone in, a country or on a list covered by economic sanctions that apply to us.
• Not have had an account ended by us before for breaking this policy.

08If the policy is broken

We will look at what happened and respond in proportion. Depending on how serious it is, we may:

• Hold or cancel a post before it goes out.
• Pause an account, or suspend or end your access to Rackpost.
• Report illegal activity to the authorities and share the information they need.

Where it is safe and legal to do so, we will tell you what we found and give you a chance to respond first. If you think we got it wrong, email us and a person will review it.

09Reporting a problem

If you see content or behaviour on Rackpost that breaks this policy, email report@rackpost.app. We read every report.

We may update this policy as Rackpost grows. When we do, we will change the date at the top of this page and tell you about important changes by email.